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Chat FAQ

What is Chat reference service?

Chat reference service at the James C. Kirkpatrick Library allows you to “chat” in real-time with a reference staff member. The Library uses Trillian, a software that accommodates AOL Instant Messenger, Yahoo Messenger, and MSN Messenger users.

Can I use Chat?

The target audience is University of Central Missouri students, staff and faculty members.

What is the Library's privacy policy?

When providing Chat service, the library will only collect the minimum personally identifiable information necessary for providing effective services and resources to our users. Provision of an email address is optional, but is necessary if you wish to receive an electronic document, or when a question can not be answered immediately.

What kinds of questions can I ask by using Chat?

You can ask questions relating to your study, research and instruction.

Here are a few sample questions that can be easiliy handled using Chat:

  • I need several book reviews. How do I find them?
  • How do I get into an online database from off campus?
  • How do I find out about events happening in the Warrensburg area?
  • My professor put class materials "on reserve." What does this mean? Where are these materials placed?
  • I am an instructor and I need a tour and training session for my class. How do I proceed?

We will suggest strategies for using our resources to answer your questions. Most Chat sessions just need a few minutes. It is suggested that you pay a personal visit to the library if your questions require extensive interaction and analysis. If a reference staff member does not find anything authoritative to answer the question immediately, you may be referred to another appropriate resource or a specialist who will further assist you in your library work.

What kinds of questions can I not ask using Chat?

Chat is provided by the library to facilitate a new way of reference service to help the UCM community to study, research and teach. You may not renew library materials using this service.

Abusive, obscene, threatening or harassing messages will not be tolerated. The library reserves the right to terminate the chat session if these types of questions occur.

If you have Internet access and a Web browser, the Library is available to you 24 hours a day. You can use Quest (the library catalog) to find call numbers and locate materials such as books, journal titles, theses, and videos in the Library. You can also access Library Databases on or off campus using your Central ID and password to log in (only for off campus).

What do you do when you encounter a technical problem with your AOL instant messaging service?

The Library is not responsible for any technical problems incurred during a Chat reference session. Any technical problem should be addressed to Trillian help or whatever instant messenger client you are using.

What can I do if the Chat service is not available?

If Chat service is not available, you can call reference desk at 660-543-4154 or email reference@libserv.ucmo.edu for any help.



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