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Overdue Fines & Billing Fee Procedures

The James C. Kirkpatrick Library charges various fines and fees on specific client categories when materials are not returned or renewed in a timely manner. Fees addressed in this policy may differ from fines and fees levied by institutions other than University of Central Missouri, specifically when materials are borrowed through Quest, MOBIUS, or InterLibrary Loan.

Undergraduate and Graduate Students, Alumni, and Public Clients Overdue Fines Schedule

Regular Books $.25 per day
New Books & Best Sellers $.25 per day
Curriculum $.25 per day
Juvenile Collection $.25 per day
Government Documents $.25 per day
Maps $.25 per day
Reference Materials $5.00 per day
Periodicals $5.00 per day
Special Permission Items $5.00 per day
Course Reserve Items $1.00 per hour
Study Room & Media Preview Keys No Fines
DVDs and Other Media Items $1.00 per day
AV Equipment $1.00 per day

Overdue Notices

Please note when a library account reaches a maximum money owed threshold, all charge out privileges are blocked. Accounts must be brought into compliance before privileges can begin again. All overdue fines continue to accrue until the items are returned, renewed, or billed.

Certain special items, such as reference, bound periodicals, reserve materials, etc., will have a shorter timeline for overdue notices, and there may sometimes be only one notice via email before a bill is sent. It is extremely important to know when materials are due back to the Library.

1st overdue notice sent one day past due to the email address in the patron record. For enrolled students this must be your MuleMail account. This email address cannot be changed.
2nd overdue notice typically sent when the item is one week overdue, mailed to the address listed in the patron record. To update mailing address information you will need to go to the Student Affairs Office, ADM 214.
3rd overdue notice typically sent when the item is two weeks overdue. These are mailed to the address listed in the patron record.
4th notice a bill for the item, plus overdue charges, plus a billing fee. The default billing fines and fees total $90.00 for each item reaching this stage. If materials are returned after an item reaches the billing notice stage, the replacement and overdue charges will be waived. A $15.00 billing fee will stay on the account and payment is expected.

 

(Approved 8/5/02)

 

Library Patron Appeals Process

When a patron believes that a library decision regarding the use of library materials or equipment provided by the area authority is incorrect, he/she may initiate an appeal.

The appeal must be in written format and either mailed or delivered to the Library: Attn Library Patron Appeals Committee, c/o Dean of Library Services, 2234 Kirkpatrick Library, Warrensburg, MO 64093-5020. A return address, as well as all pertinent information must be included with the appeal. When appropriate, copies of receipts, canceled checks, or other documents must be included to support the appeal.

An employee of the library involved in the issue, normally the area supervisor, will be asked to convene the Patron Appeals Committee, provide information on the background of the issue, along with any documentation that supports the area's decision, but will have no vote on the outcome. The Office of the Dean of Library Services will conduct the process to select the voting members of the Patron Appeals Committee.

The voting members of the Patron Appeals Committee will include one classified staff member and one library faculty member drawn by lot from the pool of employees not associated with the area involved in the issue. A student employee of Library Services will also be appointed to serve. The student employee will not be employed in the area involved in the issue and will be appointed by either the Department Chair of Public Services or the Department Chair of Technical Services in the most expedient manner possible. The three voting members of the board will review the complaint, including letters and documentation from the complainant and the information provided by the area involved and will make a recommendation for resolution of the matter within 10 class days after the written appeal is received.

A written response from the Patron Appeals Committee will be postmarked and sent by the Office of the Dean not more than 15 days from the initial receipt of the letter of appeal. The committee reserves the right to request more information. The “burden of proof” lies solely with the individual raising the issue.

 

06-19-2008
YW

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