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Reference Chat Service Survey Form


1. How did you learn about this Chat service?

Flyer
Library instruction session
Friend
Library Website
My instructor
Other

 

2. Have you used the James C. Kirkpatrick Library reference Chat service before?

Don’t know
Never
Once before
Five times
More than five times

 

3. How are you affiliated with UCM?

Student
Faculty
Staff
Alumni
Other
Not affiliated

 

4. What kind of questions did you ask today through this Chat reference service?

Research (term papers, thesis, etc)
Facts (country name, place, figure, meaning of words, etc)
How to…
General information
Other


5. Were you satisfied with the service you received?

Yes
No
Somewhat
Not Applicable

 

6. Would you recommend this Chat service to others?

Yes
No
Maybe

 

7. Do you prefer this Chat reference service to in-person reference service?

Yes
No
Not Applicable

 

8. Do you prefer this Chat reference service to telephone reference service?

Yes
No
Not Applicable

 

9. Do you have any comments or suggestions?

 

 


 

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