WEPA Printing Q&A
In the Fall 2016 semester, the James C. Kirkpatrick Library moved to a new wireless printing solution called WEPA. Below are answers to the more frequently asked questions about WEPA:
Q: Why did the Library go with WEPA?
A: For the past 2-3 years, students have been asking for a printing solution where they could print wirelessly from any device (e.g., laptop, iPhone, etc.). The former printing system, GoPrint, did not offer a wireless printing solution.
Q: Did you get student feedback before installing WEPA?
A: Yes! In Spring 2016, the Library tested WEPA. A WEPA kiosk was installed in the Harmon Computer Commons. Students used it to print. Student feedback was very positive!
Q: Why switch at all? Aren’t students printing less?
A: Actually, students are printing more! We are not sure why this is, but printing in the Library has increased.
Q: Doesn’t WEPA cost the University lots of money?
A: Actually, WEPA does not cost UCM anything! WEPA’s business model is to: provide colleges and universities (and other entities) with the WEPA printing kiosks for free. WEPA monitors the kiosks remotely so that if there is a problem, the problem is fixed remotely. If the problem requires someone to fix it, WEPA sends out a tech to fix it. (Free.) WEPA also remotely monitors the amount of paper and toner used. When paper and toner get low, WEPA sends us boxes of paper and toner cartridges. (Free.). And, for every 10 cents, we receive 1 cent back. Last month we received about $230. Those funds go directly back to students in terms of supporting technology and furniture in JCKL.
Q: Is WEPA only available at UCM?
A: No. WEPA is an international company. Once you create your WEPA account, you can print anywhere in the world where there is a WEPA station!
Q: Why does WEPA not take coins and dollars?
A: Like most of the campus, we are moving toward cash-less, electronic options. Pre-WEPA, it took one staff member four hours per week (on average) to unload all GoPrint machines, run the cash through a cash counter, bundle the bills and roll the coins, then hand deliver bags of cash to the bank. This was a time consuming process and not the safest way to do this.
Q: Why am I being charged 50 cents for a 10 cent per page print when I use a credit or debit card?
A: The credit and debit banks and companies are adding a surcharge of 40 cents. To avoid this surcharge, create a WEPA account (it’s free and easy to do) and upload funds into that account. Then you can tag your card so that your printing is paid for without the surcharge.
Q: Can’t I just use my campus card?
A: We are working on linking campus cards to WEPA.
Q: Can anyone help me do this?
A: Absolutely! You can ask for assistance in the Harmon Computer Commons (HCC – located on the first floor of the Library) or at the Productivity Center help desk (located on the second floor of the Library).