PUBLIC SERVICES


From left, front row: Mary Tygett, Robbin Rhone, Sharon Abney, Lori Fitterling, second row: Naomi Williamson, Pat Antrim, Joyce Larson, Pat Downing, Teresa Heater, Patti Morrison, back row: Kathleen Weessies, Linda Medaris, Barbara Wales, Charles Slattery, Angie Curtright, Nancy Littlejohn. Not pictured: Becky Anderson, Doris Brookshier, Ophelia Gilbert, Lonnie Lawson, Wanda Moore, and John Small.

Public Services units have daily contact with library clients and are responsible for satisfying their information requests. The units are Circulation Services, Government Documents, Interlibrary Loan, Periodicals, Reference, and Special Collections.

The Internet is becoming increasingly important in providing information to clients. Departmental web pages have been created with links to a variety of resources. A general periodicals database and access workstations were added. The Internet is also being used to receive copies of articles for clients.

Statistics for Public Services may be found in Appendix C.


CIRCULATION SERVICES

The Circulation and Reserve areas circulate materials to the university community, alumni, emeritus faculty, and public clients.

Reserve media materials were moved from the Microcomputer/Self Instruction Center to the Reserve area. These materials are circulated in the same manner as other materials placed on reserve by instructors and bibliographers.

The disbursement of Interlibrary Loan materials was transferred from the Reference Center to the Reserve area. Staff in Circulation Services assist with the pick up and return of ILL materials.

The alumni and public client borrowing policies were revised. Graduated fees were established for different levels of service. These levels allow for circulation of print material to be separate from the circulation of audiovisual materials. Fees to establish borrowing privileges for print materials are $15 and $25 for print and non-print materials. Alumni are not charged for print material circulation but are charged for non-print privileges. An annual renewal fee was approved for each level of service.


GOVERNMENT DOCUMENTS

The Government Documents Department is responsible for maintaining and making accessible Missouri and U.S. government documents. Both state and federal collections, called depositories, were originally created by legislative action and must comply with legislative mandates. Central is a 100 per cent depository for publications of Missouri state government agencies and a 54 per cent depository for federal publications. Federal depository selection is based on Central degree programs and the interests of the residents of the Fourth Congressional District. These collections are particularly strong in the areas of agriculture, census, defense, education, the environment, government and political science, health and human services, justice, safety, and transportation.

At both the state and federal level a dramatic increase in the availability and use of documents via the Internet has been evident. To bring some order to the chaotic organization of these resources the department has created web pages with links to governmental web sites, search engines, and guide sheets.

Other accomplishments centered on enhanced NOTIS records, which make the online catalog more useful to clients. Detailed holdings records of 100 periodical titles have been added to the online catalog; this number continues to grow steadily. Less obvious to clients but still very important are efforts to withdraw out-of-date and ephemeral materials.

Access to the collection continued to improve with the addition of Marcive CAT/PAC PlusTM, a CD-ROM database.


INTERLIBRARY LOAN

In April the Ariel system was implemented at Ward Edwards Library. This system has had a significant impact on interlibrary loan functions by reducing the time between the request and the receipt of journal articles. Many libraries routinely transmit articles by Ariel rather than using the postal service. The clarity of transmission of articles by fiber-optic cable surpasses the technology used by the facsimile system. Since requests are transmitted and delivered electronically, image clarity and a reduced time-frame have resulted in increased client satisfaction.

Document Delivery

Ninety per cent of the items delivered to faculty and staff through Document Delivery were interlibrary loan materials, with the remaining 10 per cent of the items owned by Library Services. Deliveries were made in cooperation with Audiovisual Campus Services.


PERIODICALS

The Periodicals Department is responsible for maintaining current issues and back volumes of periodicals owned by the library and for managing several specialized microform collections. The service desk provides assistance to clients in locating and using periodical materials. Copy machines and microform reader/printers are available for client use.

A database of "dead" and discontinued periodical titles was created in order to assist bibliographers with weeding the collection in preparation for the move into the new building.


REFERENCE

The purpose of Reference Services is to assist clients in their search for information. The department's functions range from providing simple answers to teaching complex information retrieval skills. A main objective is teaching clients the usefulness and independent use of information resources.

This past year the Public Services library faculty agreed upon the creation of a Reference Team, which consists of the Head of Reference and three librarians who serve in an advisory role. Beside managing many reference functions, the team also serves as a core group of library faculty who assist in providing continuous daily reference service.

Access to on-line bibliographic databases was expanded with the addition of three workstations for EBSCOhost, a general periodical database available via the Internet. One Windows-based workstation was added to access the ever-growing collection of Reference materials on CD-ROM. This includes the major purchase of LOIS (Law Office Information Systems), a series of CD-ROM databases containing full-text law. Another major CD-ROM purchase was College Source, a collection of college catalogs.

A Reference Services web page was created to direct clients to general reference Internet sites.

 

Library Instruction Sessions

There was a total attendance of 4,786 students for 277 library instruction sessions, which included general tours and subject specific instruction.

 

Workshops and Short Courses

Sixty-eight workshops and short courses were offered during the 1997 academic year, with more than 500 in attendance.

There were five general classes:

General Library Tour

General LUIS/CD-ROM Searching

Advanced LUIS Searching

Term Paper Clinic

Research Rescue Term Paper Clinic

 

Six courses comprised the Hands-On Computer Program Workshops:

Classroom Presentations (WordPerfect Presentations ,Microsoft PowerPoint, and Adobe Persuasion)

Eudora Mail (IBM and Mac)

Basic MS-Windows

Introduction to Corel WordPerfect (IBM and Mac)

Introduction to ClarisWorks

Integration Specific Corel WordPerfect Topics

 

Three General Internet workshops were offered:

E-mail

World Wide Web (WWW)

Introduction to HTML

These included:

E-mail - General Capabilities (two sections)

E-mail - Signature File (two sections)

E-mail - Names File (two sections)

E-mail - Attaching Files to Your Message (two sections)

HTML workshops (three sections)


SPECIAL COLLECTIONS

Special Collections is comprised of five units: the General Collection, the Missouri Collection, the Curriculum Collection, the Children/Young Adult Collection, and the Research Collection of Literature for Children and Young Adults.

General and Missouri Collections

The following collections are available for research in the General Special Collections: Old/Rare Books, including Early Imprints; Izaak Walton's Compleat Angler; Central Alumni and Faculty publications; Central Missouri's campus publications; Autographed Books; Virginia Scott Miner Collection of Contemporary Poetry; Speleology Collection; Bible/Hymnal Collection; Nursing History Collection; Civil War Collection and the Historic Textbook Collection.

The Missouri Collections contain books about Missouri and Missourians, including works by Missouri authors and the Watt Espy Capital Punishment Collection for Missouri and Kansas.

A significant gift from Mr. James Hedges of Big Cove Tannery, Pennsylvania, added numerous speleology books, maps, postcards, periodicals and brochures to the collections.

All Central alumni and faculty books housed in Special Collections were cataloged and all periodical articles were filed by author. Work continues identifying and cataloging Central Missouri's publications.

Many volumes of old state documents have been transferred from storage, cataloged, and added to the Missouri Collection.

 

Curriculum Collection

New textbooks in areas of reading, health, and science were added to the collection. The phonograph record collection is being evaluated prior to cataloging.

 

Children/Young Adult Collection

This collection contains fiction and nonfiction juvenile books.

The collection was enlarged by 385 new books; approximately 100 of these were donated by Philip Sadler. Preparations continued for the move to the new James C. Kirkpatrick Library.

 

Research Collection of Literature for Children and Young Adults

This is a collection of historical children's books, together with manuscripts and professional papers from authors of children's books.

Books, manuscripts and professional papers were donated by authors Dean Hughes, Betty Ren Wright, and Isabelle Holland. Historical books came from Central faculty members Bernice Delaney, Nancy Walters Smith, and Philip Sadler; and several area libraries also contributed to the collection. A total of 912 titles were added to the collection.

A unique collection of books which have won the Canadian Library Association's Amelia-Francis Howard Gibbon Medal for the best Canadian picture book of the year was donated by Patricia Behler. Two pewter sculptures were donated by Cheryl Harness, author and illustrator of many children's books and a graduate of Central.